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    Shipping

    All of our products are picked, printed, and processed when they’re ordered. Printing on demand allows to reduce overhead and offer unique apparel without ever going out of stock. It takes us about 2-5 business days to create apparel products. Your shipping times will be on top of this creation period.

    Returns

    Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. You may also request an exchange if you order the wrong size-- though you will be responsible for paying for your own shipping costs for returning your item.

    If your purchase was misprinted, damaged, or defective, your request for return or refund must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

    To initiate a return or exchange, please email us: support@cruelworldapparel.com

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you used a coupon code to purchase your order, you will be refunded the discounted amount.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@cruelworldapparel.com.

    Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Other reasons for return

    Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

    Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.