How can I pay for my order?
Customers in the United States may pay with Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards as well as Paypal. Transactions are fulfilled through Shopify and are secure and encrypted. Customers in Canada, the United Kingdom, Ireland, Australia, and New Zealand may pay with Visa, Mastercard, and American Express debit and credit cards.
How long will it take for my purchase to arrive?
All of our products are picked, printed, and processed when they’re ordered. Printing on demand allows to reduce overhead and offer unique apparel without ever going out of stock. It takes us about 2-5 business days to create apparel products. Your shipping times will be on top of this creation period. You will choose your shipment options at checkout.
Can I see a size chart?
We understand how important it is that our customers purchase their apparel with confidence that their orders will fit. Size charts should be located on every product listing. If you don't see the size chart on the product listing page or if you have trouble understanding it, please reach out to us using the contact button at the bottom of the page.
What is your return policy?
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. You may also request an exchange if you order the wrong size-- though you will be responsible for paying for your own shipping costs for returning your item. Read more about our return policy here.
Where are our products printed?
It depends on where they're ordered. We fulfill orders through Printful (which you can read about here). They have print and fulfillment centers in three locations-- Los Angeles, California, Charlotte, North Carolina and Riga, Latvia. If you order from anywhere in North America (which accounts for about 99 percent of our orders), your products will be printed, processed and shipped from Los Angeles or Charlotte.
How can I get updates on new products?
We update our collection regularly-- removing outdated or unpopular products and adding new products based on ideas from our team or suggestions from customers. The best way to stay updated on new collections (as well as special discount codes and company developments) is to join our email list. We promise we won't spam you with emails. Join our email list with the link at the bottom of the page.
Who designs your apparel?
Our designs are created either by artists on our team or by commissioning to our network of digital illustrators and graphic designers around the world. Graphics and images are designed from scratch or licensed by third party graphics providers. Our team is dedicated to making sure that our products do not violate any copyright/trademark rights. If you have any concerns about our designs, contact us at: firstname.lastname@example.org.
Can I submit my own design to Cruel World Apparel?
Currently we do not have the systems in place to properly sell other people's designs. Fortunately, there are many print-on-demand companies that will offer your products and pay you royalties when they sell (Redbubble, TeePublic, DesignbyHumans, Society6, Zazzle, SpreadShirt, CafePress, Teespring, and Threadless to name a few).